Questions, answered plainly.

Three steps: add your document, type the fax number, press send. No fax machine, no phone line, no app to install — it works in the browser you’re using right now and takes about two minutes. Start here.

PDF files and photos (JPG, PNG, TIFF), up to 25 MB each and 10 files per fax. A picture of a paper form taken with your phone works fine — we straighten it and clean it up so it arrives crisp.

Yes. Open faxly.com in your phone’s browser — there’s no app to download. You can photograph the document with your camera right in the send flow.

Yes — 180+ countries. Type the number the way you’d dial it and we handle the international formatting for you.

Only if you want one. You can add a free cover page in the send flow with your name and a short note — many offices appreciate it, but your fax goes through fine without it.

We confirm on screen the moment the receiving machine accepts the last page, and email you a timestamped delivery receipt you can keep for your records.

We keep retrying automatically and tell you what happened at each attempt. Pages that don’t arrive are never charged. If it still won’t go through, we email you with what to try next.

Usually under five minutes. Long documents or a busy receiving line can take longer — you can watch the progress live, or close the tab and wait for the email.

The receipt link in your email works for 90 days. On Faxly Standard, every fax you’ve sent also stays in your dashboard with its receipt.

Two options: a $1.99 48-Hour Pass (up to 50 pages — perfect for one urgent fax) or Faxly Standard at $19.99 every 4 weeks (500 pages, your own fax number, send and receive). Details on the pricing page.

Only if you stay. After 48 hours the pass continues as Faxly Standard at $19.99 every 4 weeks. We email you a reminder before that happens, and cancelling takes two clicks — cancel within the 48 hours and the $1.99 is all you ever pay.

Online, in two clicks: cancel here or go to Settings → Cancel subscription. No phone calls, no retention scripts. Your plan stays active until the end of what you’ve already paid for.

You’re never charged for pages that don’t arrive. If the 48-Hour Pass fails you completely — nothing went through — we refund the $1.99. For anything else, email support and a human will sort it out.

Documents are encrypted in transit and at rest, handled by an automated pipeline — no humans read your fax. We never sell your data or use your documents for advertising. Full details in the privacy policy.

Yes — fax remains a HIPAA-accepted way to transmit health information, and we sign Business Associate Agreements for covered entities. Email support@faxly.com to request a BAA.

We don’t tolerate abuse of our network. Report it on the report spam page — reports go to a human and senders who break the rules are banned.

You can start without one — upload your document and type the number first. We create your account at payment (just your email, no password — we email you a sign-in code) so you can track delivery and cancel easily.

Yes — big targets, labelled fields, no time limits, and full keyboard support. Read our accessibility statement, and tell us if you hit a barrier: fixes jump the queue.